Thank you for visiting the Clearcare Help Centre. The Help Centre operates a permissions-based system which requires users to be linked to an approved organisation. Please note the help centre material is only available to current Clearcare customers.
Firstly, ensure you are logged in to our Help Centre. You'll need a Help Centre account with us. If you have already liaised with the Support Team via email or ticket, you'll have an account already. In this case, click "Get a password" on the login page to be sent a link to set a password.
Please note that your Help Centre login is not the same as the login for your Clearcare system. Be mindful of which passwords you are changing, as resetting your Help Centre password will not affect your Clearcare password, and vice versa.
Once logged in, you'll need to be approved for access to the help material relevant to your organisation's software version. Most organisations are associated with an email domain name. If your Help Centre account is using this same email domain, you'll be approved instantly.
If you've logged in but still can't access the material, your account will need to be manually approved. Please create an Article Access ticket and a member of the Support Team will review, who will either approve your individual account, or associate a new email domain to your organisation which will auto-approve new users.
Please note that only registered company email domains can be auto-approved, and we cannot auto-approve for generic email domains such as gmail.com. If you do not have a company email domain, please submit an Article Access request for manual review.